Pharotek will provide technical assistance and support related to your computer systems, hardware, or software. We use specialized help desk software to run diagnostic programs, isolate problems, and determine and implement solutions. Our software allows us 24/7 remote monitoring of your systems so we can detect a problem before you even see it. Issues can be resolved by phone, email, remote access, or an onsite visit.
OUR RESPONSIBILITY TO OUR CLIENTS
Provide technical assistance and support for incoming issues related to computer systems, software, and hardware.
Respond to issues and questions either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of your computer systems.
Respond to all messages from clients seeking help in a timely manner.
Walk you through the problem-solving process.
Install, modify, and repair computer hardware and software.
Periodically clean your computers.
Remove malware and viruses
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for your users.
Follow up with customers to ensure your issue has been resolved.
Run reports to determine malfunctions that continue to occur.